Refund Policy
Thank you for using Valedra Metrica for your career assessment needs. We are committed to providing you with high-quality services and products. However, if you are not satisfied with your purchase, we offer a refund policy as detailed below:
Refund Eligibility:
A refund will only be granted if the report is not generated after taking the assessment and making the payment.
Refund Process:
To request a refund, please contact our customer support team via email at assessment@valedra.com within seven (7) days of making the payment. In your email, please provide the following information:
- Your full name, email id and contact information
- City
- Reason for requesting a refund
Our customer support team will review your request and verify that the report has not been generated. If the report has not been generated, a full refund will be issued to the original payment method within 10 business days.
Please note that once the report has been generated, no refund will be provided.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team.
Thank you for choosing Valedra Metrica.